Customer Care - Kryton International Inc.

Specification Review

A well written specification is essential for the success of any project.

Kryton’s experienced team of technical experts is available to review your project specifications, helping to ensure that you are using the correct waterproofing and durability solutions for your needs.

Tailored Recommendations: We review your project requirements and offer recommendations on the best design details to meet your specific goals.
Plug-in Specification Language: Kryton offers copy and paste text and drawings that can help ensure you achieve your intent and avoid costly errors or omissions.

Technical Support

For complex or large-scale projects, Kryton provides on-site technical support to ensure the successful application of our products.

Our team of field experts offers hands-on guidance and troubleshooting throughout your project, ensuring Kryton products are applied correctly and perform as intended.

Site Visits and Field Support: Our technical specialists are available to visit your site and provide guidance on product application and troubleshooting (depending on location).
Questions Answered Quickly: Get questions answered quickly by telephone, email, video call and on various mobile apps.

Training & Education

We believe that knowledge is the key to success. That’s why Kryton offers extensive training and educational resources to support your team.

From hands-on product training to in-depth webinars, we provide the tools you need to confidently apply Kryton’s products and achieve the best results. Many resources qualify for education credits.

On-Site & Virtual Training: We offer flexible training options to meet your team’s needs, including on-site training and online webinars.
Resource Library: Access a range of technical documents, eBooks, and instructional videos to stay up-to-date on the latest advancements in concrete waterproofing and durability.

Support That Doesn’t Stop

Our commitment to your project doesn’t end when the products are delivered.

Kryton’s Customer Care team is here to offer continued support throughout the service life of your structure. Whether you need troubleshooting assistance, warranty information, or additional guidance on future projects, we’re just a phone call or email away.

Troubleshooting Assistance: Get help resolving any issues that may arise during product application or throughout your project.
Warranty Support: Kryton stands behind the performance of our products, offering industry-leading warranties and support to ensure long-term peace of mind.

Research & Development Center

Innovation is at the heart of what we do.

Our Research & Development team is constantly working to create new products and solutions that meet the evolving needs of the construction industry. Whether you’re looking for a tailored solution to a unique challenge or insights into the latest concrete technologies, we can help.

Customized Solutions: We collaborate with you to develop specific waterproofing and durability solutions tailored to your project needs.
Laboratory Testing Services: Our state-of-the-art laboratory facilities are equipped and staffed to provide reliable materials testing, analysis, reporting and troubleshooting services.

Ensuring Your Success Every Step of the Way